Refund policy

Refund policy

Returns, Exchanges & Refund Policy

At Puja USA, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Policy

We offer a 7-day return policy, which means you have 7Ā days from the date of delivery to request a return. Once the return is approved, the item(s) must be shipped back within another 7 days.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition
  • Include all original packaging, tags, and accessories
  • Be accompanied by the order number or proof of purchase

To initiate a return, please contact us at:

Email: info@pujausa.com

Return Address:

Puja USA
59 Dempsey Rd
Milpitas, CA 95035
United States

Please do not send any item back without contacting us first. Returns sent without prior authorization may not be accepted.

Once your return request is approved, we'll provide detailed return instructions. Customers are responsible for securely packaging returned items.

For approved change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges, including expedited shipping fees, are generally non-refundable, except where required by law or where the return results from our error. For partial returns, any shipping refund will be determined in accordance with applicable law and the circumstances of the order.

Damaged, Defective or Incorrect Items

Please inspect your order promptly upon delivery. If your order arrives damaged, defective, incorrect, or with missing parts, please contact us as soon as possible at info@pujausa.com, preferably within 48 hours of delivery, so we can investigate and resolve the issue quickly.

Please include your order number, a description of the issue, and photos of the item and packaging where applicable.

We will review your request and, as appropriate, arrange a replacement, exchange, refund, or other remedy in accordance with applicable law.

The 48-hour reporting request does not limit any rights you may have under applicable consumer protection laws.

Non-Returnable Items

The following items cannot be returned:

  • Silver Items
  • Personalized or custom-made products
  • Special order items
  • Gift cards
  • Clearance or final sale items
  • Products damaged due to misuse or improper handling

These exclusions apply to change-of-mind returns where permitted by law. They do not limit any rights or remedies available for items that are defective, damaged on arrival, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

If you're unsure whether your item qualifies for a return, please contact us before placing your order.

Exchanges

We offer exchanges for eligible products within 7Ā days of delivery.

To request an exchange:

  • Contact info@pujausa.com
  • Once your original item is approved and received, we'll process your replacement.

If you need a different item immediately, we recommend placing a new order while your return is being processed.

For exchanges due to a damaged, defective, or incorrectly supplied item, Puja USA will cover reasonable return and replacement shipping costs. For other approved exchanges, customers are responsible for applicable shipping costs unless otherwise stated.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. We aim to process approved refunds within 5ā€“10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after we process it, please contact info@pujausa.com so we can help investigate.

Return Shipping

  • If the return is due to our error (incorrect, damaged, or defective product), Puja USA will cover the return shipping cost.
  • For all other approved returns (such as change of mind), customers are responsible for return shipping charges unless otherwise stated.

Original shipping charges are non-refundable unless the return is the result of our error.

European Union Customers

For eligible online purchases, consumers in the European Union may have a statutory right to withdraw from their purchase within 14 days of delivery, without giving a reason, subject to applicable law and statutory exceptions.

To exercise this right, please contact info@pujausa.com within the applicable withdrawal period. We will provide instructions for returning your order.

Returned goods may be handled as necessary to inspect their nature, characteristics, and functioning. Consumers may be responsible for return shipping costs where permitted by law and where the required information was provided before purchase.

Certain goods, including clearly personalized or custom-made products, silver items may be exempt from the statutory withdrawal right. These exceptions do not remove any applicable legal remedies for faulty or incorrectly supplied goods.

Nothing in this policy limits consumer rights that cannot lawfully be excluded under applicable law.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Puja USA

šŸ“§ Email: info@pujausa.com