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Return Policy
One month from date recieved.
This statement defines the Return Window for your products.
- Detail: The customer has a strict period of 30 calendar days to initiate a return or exchange for an item. This period starts the day the item is officially recorded as delivered by the shipping carrier (not the day they placed the order).
- Implication: If a customer attempts to initiate a return on the 31st day, the request will be automatically denied by the system as it falls outside the eligibility window. This policy is clear, verifiable (using the carrier's tracking data), and designed to protect the business from holding unsaleable, old inventory.
- Best Practice Wording: "Items must be returned or exchanged within 30 days of the confirmed delivery date. After 30 days, we cannot process a refund or exchange.
Some items are not eligible for return. Please check item description before purchase
This statement establishes Exclusions from the standard return policy.
- Detail: Certain products are designated as Final Sale or Non-Returnable. These items cannot be returned or exchanged for any reason (unless they arrive damaged or defective).
- Implication: Hygiene/Safety Items: This often applies to items that are personal, perishable, or safety-related (e.g., devotional oils, incense, open spiritual books/texts, personal care items, or clearance/discounted inventory).
- Customer Responsibility: It places the responsibility on the customer to read the product description or the item's individual terms before adding it to their cart. This helps prevent customer disputes by setting clear expectations upfront.
- Best Practice Wording: "The following items are non-returnable/final sale and are exempt from the 30-day return policy. Please look for the 'Final Sale' note in the product description before checking out:" (followed by a list of categories like 'Digital Goods,' 'Perishable Items,' 'Opened Books,' etc., if applicable).
Authentic Puja essentials, carefully sourced.
